Help & FAQ

Send us an e-mail with your order number to info@vollkommen-fvr.de.

We will provide you with a return number and information on how / where to return the goods. Please keep the receipt of posting. More information about the right of withdrawal and the return of goods can be found here.

After we have received and evaluated the product, we will refund you the amount on the payment method indicated. Please note that this can take between 5 and 10 working days depending on your bank.

We will cover the costs of returning the goods.

We recommend that you take pictures of the item before and after packing so that any damage by the shipping company can be proven.

In the unlikely event that the package is damaged, you must file a claim with the shipping company (we can help if you are not sure). The process is usually not complicated.

The return period for our voluntary take-back obligation is 30 days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods. Please note that we can only take back goods that are returned to us undamaged, unused, complete and – if possible – in original packaging.

In order to be able to execute all orders according to your wishes and to answer possible inquiries comprehensively, we have to store certain data of yours. These are first of all your first name and surname, your address details and e-mail or other data required for certain payment details. Furthermore, the respective order data (article, quantity, price, date of the order as well as conclusion of the sales contract etc.) are assigned to your personal data in the course of your order. All data collected in our online store is subject to defined deletion periods, which take into account both data protection and commercial law regulations.

Cookies are tasty little cookies. We have prepared a few recipes for you… – okay, kidding aside.
Cookies are used to store specific information on the user’s device, related to the device. They are essential for the user-friendliness of websites and thus for your benefit. In addition, these small files can be used to collect statistical data on website usage and analyze it to improve our services. Users can influence the use of cookies. Many browsers offer the possibility to restrict or completely prevent the storage of cookies. In this case, the comfort of use and the offers of this website may be restricted.

If your delivery address differs from the billing address, you can of course specify a separate address for the delivery.

Simply order online by adding the product to your shopping cart.

Alternatively, you can call us during our opening hours or send us an email so that we can place the order for you.

You can pay by bank transfer (prepayment), PayPal or credit card. We accept all major credit cards, such as VISA, MASTERCARD and American Express. For a direct bank transfer, please select this when checking out to transfer the payment according to the bank details provided at the checkout.

To avoid possible disappointments, we would like to inform you that items you have put into your shopping cart are not automatically reserved. Therefore, please proceed quickly to the payment process – otherwise it is possible that the article is already out of stock when you are ready to pay.