AGB
General Terms and Conditions (AGB)
General Terms and Conditions of the company Vollkommen FVR Trade GmbH & Co. KG
(1) The following General Terms and Conditions of Business apply to all deliveries between us and a consumer in the version valid at the time of the order.
§1 Validity towards entrepreneurs and definitions of terms
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity (§ 13 BGB).
§2 Conclusion of a contract, storage of the contract text
(1) The following regulations concerning the conclusion of the contract apply to orders via our Internet store http://www.sonnenwasserpumpen.de .
(2) In the event of the conclusion of the contract, the contract is concluded with
Vollkommen FVR Trade GmbH & Co. KG
An den Frauenbrüdern 3
D-52064 Aachen
Registration number HRA 9397
Register Court Local Court Aachen
is achieved.
(3) The presentation of the goods in our internet store does not represent a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.
(4) Upon receipt of an order in our internet store, the following regulations apply: The consumer submits a binding offer to conclude a contract by successfully completing the ordering procedure provided in our Internet store.
The order is placed in the following steps:
1) Selection of the desired goods
2) Confirm by adding the goods to the shopping cart by clicking the button “Add to cart”.
3) Check the information in the shopping cart
4) Press the button “to checkout
5) Invoice and shipping details and choice of payment method in the online store
6) Order verification: Re-examination or correction of the respective data entered
7) Consent to terms and conditions and privacy policy
8) Binding dispatch of the order by clicking the button “Send order” or “PayPal” if you choose PayPal as payment method
Before the binding sending of the order, the consumer can return to the website where the customer’s details are recorded and input errors are corrected or the order process is cancelled by closing the Internet browser by pressing the “Back” button in the Internet browser used by the consumer after checking his details. We will immediately confirm receipt of the order by means of an automatically generated e-mail (“order confirmation”). With this we accept your offer.
(5) Storage of the contract text for orders via our Internet store: We store the contract text and send you the order data and our General Terms and Conditions by e-mail. You can also view the AGB at any time at www.vollkommen-fvr.de/agb/. You can view your past orders in our customer area under My account -> My orders.
§3 Prices, shipping costs, payment, maturity
(1) The prices quoted include the statutory value added tax and other price components. Any shipping costs are added.
(2) The consumer has the option of payment in advance, PayPal, credit card (Visa, Mastercard, American Express).
(3) If the consumer has chosen payment in advance, he is obliged to pay the purchase price immediately after conclusion of the contract.
§4 Delivery
(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment. The delivery takes place here at the latest within 5 working days. In the case of payment in advance, the delivery period begins on the day after receipt of payment in our bank account and for all other payment methods on the day after the contract is concluded. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day.
(2) The risk of accidental loss and accidental deterioration of the sold goods shall not pass to the buyer until the goods are handed over to the buyer, even in the case of mail order purchases.
§5 Reservation of title
We reserve the right of ownership of the goods until the purchase price has been paid in full.
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§6 Right of withdrawal of the customer as a consumer:
Right of revocation for consumers
Consumers are entitled to a right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity:
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must
Vollkommen FVR Trade GmbH & Co. KG
An den Frauenbrüdern 3
D-52064 Aachen
e-mail info@vollkommen-fvr.de
fax +4921929289952
inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form, which is not mandatory.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.
We bear the costs of returning the goods
End of the revocation instruction
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§7 Cancellation form
Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back).
To :
Vollkommen FVR Trade GmbH & Co. KG
An den Frauenbrüdern 3
D-52064 Aachen
e-mail info@vollkommen-fvr.de
fax +4921929289952
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of the consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only in case of communication on paper)
__________________
Date
__________________
(*) Delete as applicable.
§8 Warranty
The legal warranty regulations apply.
§9 Contract language
German and English are available as contract languages.
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§10 Customer service
Our customer service for questions, complaints and objections is available to you on workdays from 9:00 to 17:00 CET at
Phone: 05123 45678911
Fax: 05123 45678912
e-mail: info@vollkommen-fvr.de
or our online chat on our website www.vollkommen-fvr.de
at your disposal.
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Status of the AGB Dec.2020
Further information on the right of withdrawal can also be found here.