Right of Withdrawal for Consumers & Return Policy
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity).
Right of withdrawal
You have the right to cancel this contract within one month without giving reasons.
The revocation period is 30 days from the day of revocation,
– where you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery;
– at which you or a third party designated by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods under a single order and they are delivered separately;
– on which you or a third party designated by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods which are delivered in several partial consignments or pieces;
Declaration of revocation
In order to exercise your right of revocation, you must notify us (Vollkommen FVR Trade GmbH & Co. KG, An den Frauenbrüdern 3, 52064 Aachen, phone no.: +49 89 208 048 247, fax no.: +49 2192 928 995 2, e-mail address: firstname.lastname@example.org) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this agreement. You may use the sample revocation form below, but this is not mandatory. It is important to include your order number.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation & guidelines for the return of goods
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within 14 days at the latest from the day you inform us of the revocation of this contract. This period is deemed to have been observed if you send the goods before the 14-day period has expired.
Return shipping costs
We bear the costs of returning the goods. We will provide you with a return label for shipping with DHL GOGREEN, so that you can return the goods without any problems.
You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Damaged or defective goods
The goods are damaged? Please contact us and we will let you know what we can do depending on the individual case: Does the whole set have to be returned or are there replacement products? We are here to help you and it is in our interest that you have a intact product. If it is a warranty case, the goods can also be returned after the 30 day cancellation period. You are not sure? We will give you information.
Reasons for exclusion or expiration
The right of withdrawal does not apply to contracts
– for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
The right of withdrawal expires prematurely for contracts
– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
– for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
– for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).
– To Vollkommen FVR Trade GmbH & Co. KG, An den Frauenbrüdern 3, 52064 Aachen, Germany, phone no.: +49 89 208 048 247, fax no.: +49 2192 928 995 2, Email adress: email@example.com:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
– Ordered on (*)/ received on (*)
– Order number
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as applicable.